TO HELP PROTECT OUR EMPLOYEES AND CUSTOMERS AND TO HELP CONTROL THE SPREAD OF THE CORONA VIRUS WHILE CONTINUING BUSINESS OPERATIONS, THE SOUTH ANDERSON WATER DISTRICT WILL BE TAKING THE FOLLOWING ACTION:
**THE DISTRICTS OFFICE LOBBY WILL BE CLOSED TO WALK-IN CUSTOMERS BEGINNING MARCH 23RD,2020, AND WILL REMAIN IN EFFECT UNTIL APRIL 17TH,2020.
**PAYMENTS CAN STILL BE MADE ON YOUR ACCOUNT 24/7 AT SOUTH ANDERSONWATER.COM. USPS AND OUR DROP OFF BOX AT 1521 FIELDSTONE DRIVE LAWRENCEBURG.KY.40342
**THE DISTRICT IS MINIMIZING EMPLOYEE INTERACTION WITH EACH OTHER AND THE PUBLIC. WITH THIS IN PLACE, THE DISTRICT WILL ONLY RECEIVE PHONE - IN PAYMENTS ON TUESDAYS AND THURSDAYS FROM 8 AM -12 PM AND WILL ALSO ASSIST IN ANY OTHER CUSTOMER NEEDS.
**CUSTOMERS THAT CANNOT COMPLETE THEIR BUSINESS VIA E-MAIL, PHONE OR BY WEBSITE WILL BE SEEN BY “APPOINTMENT ONLY” UNTIL SITUATION IMPROVES. APPOINTMENTS CAN BE MADE BY CALLING AT THE TIMES SPECIFIED ABOVE.
**CUSTOMERS WITH EMERGENCIES ARE DIRECTED TO CALL OUR OFFICE AND WILL BE PROVIDED CONTACT INFORMATION OF AN “ON-CALL” EMPLOYEE FOR ASSISTANCE.
WE HAVE INCREASED DISINFECTION OF SURFACES AT THE DISTRICT OFFICE AND HAVE INSTRUCTED OUR EMPLOYEES WITH DIRECT CUSTOMER CONTACT TO PRACTICE SOCIAL DISTANCING PRECAUTIONARY MEASURES AS DIRECTED BY THE CDC.
THE SOUTH ANDERSON WATER DISTRICT’S BOARD OF COMMISSIONERS AND MANAGEMENT FEEL THAT TAKING THESE PRECAUTIONARY MEASURES TO LIMIT EXPOSURE TO OUR EMPLOYEES AND CUSTOMERS IS THE BEST COURSE OF ACTION AT THIS TIME.
THE DISTRICT WILL CONTINUE TO FOLLOW THE GUIDELINES AS DIRECTED BY FEDERAL, STATE, AND LOCAL GOVERNMENT AS WELL AS THE CDC, PSC, DOW, AND OTHER GOVERNING ENTITIES.
THE BOARD OF COMMISSIONERS WILL REVIEW THE SITUATION AT OUR NEXT SCHEDULED MEETING ON APRIL 6TH,2020 AND MAKE A DECISION TO EXTEND AND OR/REVISE THE CURRENT ACTION. THE BOARD WISHES TO “THANK YOU” IN ADVANCE FOR YOUR PATIENCE DEALING WITH THESE CHANGES.
PLEASE VISIT OUR WEBSITE PERIODICALLY FOR INFORMATION UPDATES
WATER LEAK TIPS
FOLLOW THESE STEPS TO DETERMINE YOU HAVE A WATER LEAK:
- LOCATE YOUR WATER METER. ( USUALLY LOCATED IN YOUR FRONT YARD).
- REMOVE THE METER LID.
- OPEN THE PLASTIC LID TO THE REGISTER IN THE METER BOX.
- CLEAN THE DIRT AND DEBRIS OF THE REGISTER.
- READ YOUR WATER METER AND WRITE DOWN THE READING.
- DO NOT USE ANY WATER.
READ YOUR METER AGAIN IN 15 MIN. IF THE READING HAS CHANGED, THAT WOULD INDICATE YOU HAVE A LEAK.
FOLLOW THESE STEPS TO ISOLATE YOUR LEAK:
- LOCATE THE SHUT-OFF VALVE TO YOUR HOME AND TURN OFF. READ YOUR WATER METER AGAIN.
- WAIT 15 MIN AND READ YOUR METER AGAIN. IF THE WATER METER READING REMAINS THE SAME, THE LEAK IS INSIDE THE HOME AND YOU STOPPED THE LEAK WHEN YOU TURNED OFF THE MAIN SHUT-OFF VALVE.
- IF THE WATER METER READING HAS CHANGED YOUR LEAK IS OUTSIDE YOUR HOME AND IS LOCATED IN THE LINE, OR ANOTHER AREA NOT CONTROLLED BY THE MAIN SHUT-OFF VALVE TO YOUR HOUSE.
- YOU CAN REPEAT THIS PROCESS FOR EACH SHUT-OFF VALVE YOU HAVE UNTIL THE METER READING DOES NOT CHANGE.
The South Anderson Water District is not affiliated with DOXO or any other bill payment services.
To guarantee that your payment is received by our office in the appropriate time frame we ask that you please use SOUTHANDERSONWATER.COM
Customers making payments through all 3rd party entities are subject to any additional penalties or charges to the account if the district has not RECEIVED payments by the appropriate due date.
If your service has been disconnected you must contact our office to have service restored in a timely manner. Payments made through SOUTHANDERSONWATER.COM after disconnection do not reflect the current balance on your account. Service will NOT be restored to your residence until all fees applied due to disconnection are paid in full.
THE 2018 CONSUMER CONFIDENCE REPORT
2018 South Anderson Water District annual report is available. This report contains important information about your drinking water. Please go to http://www.krwa.org/2018ccr/southanderson.pdf to view your 2018 annual quality report or to request a paper copy call (502)839-6919.
THE DISTRICTS MISSION IS TO PROVIDE THE RESIDENTS OF RURAL ANDERSON COUNTY WITH A SAFE, POTABLE SUPPLY OF DRINKING WATER IN THEIR HOMES AND BUSINESSES.