NEW WEBSITE COMING SOON
The district is currently in the process of upgrading its website. Customers who use the web payment feature to pay on their account will be experiencing changes in the near future.
The website upgrade will require you to create a new account as the “old way” of doing it will no longer be functional.
We would like to thank you for your patience during the procedure and hope you find our upcoming new website beneficial.
Office staff will be available to accept payment on your account, make necessary changes to an account, apply for a new service, or other customer needs:
Monday – Friday 8:00 Am to 4:30 Pm @ 502-839-6919
If you are having a problem with your plumbing system please call a local plumber, if this is a problem with the district's system please call our office at 502-839-6919 for emergency contact information.
Please call the office to update your information.
PLEASE VISIT OUR WEBSITE PERIODICALLY FOR INFORMATION UPDATES
WATER LEAK TIPS
FOLLOW THESE STEPS TO DETERMINE YOU HAVE A WATER LEAK:
LOCATE YOUR WATER METER. ( USUALLY LOCATED IN YOUR FRONT YARD).
REMOVE THE METER LID.
OPEN THE PLASTIC LID TO THE REGISTER IN THE METER BOX.
CLEAN THE DIRT AND DEBRIS OF THE REGISTER.
READ YOUR WATER METER AND WRITE DOWN THE READING.
DO NOT USE ANY WATER.
READ YOUR METER AGAIN IN 15 MIN. IF THE READING HAS CHANGED, THAT WOULD INDICATE YOU HAVE A LEAK.
FOLLOW THESE STEPS TO ISOLATE YOUR LEAK:
LOCATE THE SHUT-OFF VALVE TO YOUR HOME AND TURN OFF. READ YOUR WATER METER AGAIN.
WAIT 15 MIN AND READ YOUR METER AGAIN. IF THE WATER METER READING REMAINS THE SAME, THE LEAK IS INSIDE THE HOME AND YOU STOPPED THE LEAK WHEN YOU TURNED OFF THE MAIN SHUT-OFF VALVE.
IF THE WATER METER READING HAS CHANGED YOUR LEAK IS OUTSIDE YOUR HOME AND IS LOCATED IN THE LINE, OR ANOTHER AREA NOT CONTROLLED BY THE MAIN SHUT-OFF VALVE TO YOUR HOUSE.
YOU CAN REPEAT THIS PROCESS FOR EACH SHUT-OFF VALVE YOU HAVE UNTIL THE METER READING DOES NOT CHANGE.
The South Anderson Water District is not affiliated with DOXO or any other bill payment services.
To guarantee that your payment is received by our office in the appropriate time frame we ask that you please use SOUTHANDERSONWATER.COM
Customers making payments through all 3rd party entities are subject to any additional penalties or charges to the account if the district has not RECEIVED payments by the appropriate due date.
If your service has been disconnected you must contact our office to have service restored on time. Payments made through SOUTHANDERSONWATER.COM after disconnection do not reflect the current balance on your account. Service will NOT be restored to your residence until all fees applied due to disconnection are paid in full.
THE 2019 CONSUMER CONFIDENCE REPORT
2019 South Anderson Water District annual report is available. This report contains important information about your drinking water. Please go to http://www.krwa.org/ccr/southanderson.pdf to view your 2018 annual quality report or to request a paper copy call (502)839-6919.
THE DISTRICTS MISSION IS TO PROVIDE THE RESIDENTS OF RURAL ANDERSON COUNTY WITH A SAFE, POTABLE SUPPLY OF DRINKING WATER IN THEIR HOMES AND BUSINESSES.