Information
Payments on your account can be made in the following ways:
District staff are available Monday-Friday from 8 AM EST- 4:30 PM to take payments on accounts or assist with customers other account needs.
We can automatically deduct payment for your water usage monthly directly from your bank account. Please contact office staff for instructions on how to sign up for this service.
Payments can be mailed to:
South Anderson Water District
PO Box 17
Lawrenceburg, KY 40342
Customers can make payments by stopping by our office at 1521 Fieldstone Drive in Lawrenceburg, KY during regular office hours or in our payment box on the side of the building.
The South Anderson Water District is not affiliated with DOXO or any other bill payment services. To guarantee that your payment is received by our office in the appropriate time frame we ask that you please use SOUTHANDERSONWATER.COM.
Customers making payments through all 3rd party entities are subject to any additional penalties or charges to the account if the district has not RECEIVED payments by the appropriate due date.
Advisories & Tips
If your service has been disconnected for non-payment our office staff “MUST” be contacted to collect the full account balance. Web payments take 24 to 48 hours to post to the website and all charges are not applied that are due on the account due to this delay. When full payment is received, maintenance staff will be contacted to restore your service.
The district uses CODE-RED, an automatic calling service to inform its customers in the event of a boil water advisory or other important information regarding your water service.
The phone number attached to your account is used, so, please keep your number updated with our office.
Please add the following number to your contact list:
(855) 969-4636 CODE RED
If contacted and you miss the message, you can call and get the message repeated. You can also visit the News page for current advisories throughout the system.
It is a good idea to familiarize yourself of the location of your shut off valve to your home, knowing this could help prevent damage in the event of a pipe burst. Most valves are located where the water service comes from the ground inside to the house. If your house does not have a main valve, or, you do not have shut off valves to each toilet located in the home, this would be money well spent to help prevent possible water damage and costly insurance repairs.
Insulate water pipes that may be vulnerable to cold air, there are many tips online to assist homeowners with winterizing their water lines. Keep your homes temperature above 55 degrees. Learn the location of your water meter on the property and check to make sure the top is secure, a meter without the lid in place and secure can freeze quickly. Disconnect all garden hoses, water remaining in a hose during extreme weather can freeze and damage the hose connection on your home. Close or cover foundation vents to prevent cold air from entering. Never use a torch or any other open flame to thaw a frozen pipe.
FOLLOW THESE STEPS TO DETERMINE YOU HAVE A WATER LEAK:
- Locate your water meter(usually located in your front yard.)
- Remove the meter lid.
- Open the plastic lid to the register.
- Read your water meter and write down reading.
- DO NOT USE ANY WATER
- Read your meter again in 15 min. If the reading has changed, that would indicate you have a leak.
FOLLOW THESE STEP TO ISOLATE YOUR LEAK.
- Locate the shut off valve to your home and turn it off. Read your water meter again.
- Wait 15 minutes and read your meter again. If the water meter reading remains the same, the leak is inside the home, and you have stopped the leak when you turned off the main shut off valve.
- If the water meter reading has changed your leak is outside your home, and is located in the line, or another area not controlled by the main shut off valve to your house.
- You can repeat this process for each shut off valve you have until the meter reading does not change.
